Privacy Policy

Privacy Policy

Introduction

At https://online-reputation-queensland.thebestlocalpro.com (referred to as ‘the Company’, ‘we’, or ‘our’), we prioritize your privacy and are committed to safeguarding your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of personal information in accordance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the Protection of Personal Data in the Private Sector
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • General Data Protection Law (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA) and California Privacy Rights Act (CPRAA) of the United States
  • Colorado Privacy Act (CPA), Utah Consumer Sales Practice Act (UCPA), Connecticut Total Data Privacy Act (CTDPA), Virginia Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and other applicable local and regional laws.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy is relevant when:

  • You use any of our online applications, software, or services as an authorized user.
  • You visit our website and interact with its content, including scrolling, clicking, or downloading materials.
  • We communicate with you via email, telephone, SMS, or other channels for informational, marketing, or transactional purposes.

Personal Data Collection

We collect a variety of personal data to enhance your user experience and provide tailored services. The types of information we gather include:

  • Account Information: This includes user names, passwords, and account settings preferences.
  • Payment Information: Credit/debit card details, billing addresses, and payment transaction records.
  • Financial Data: Bank account numbers (if used for direct debits or payments), investment portfolios (if relevant to our services).
  • Purchase Details: Order history, product preferences, and purchase frequencies.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, mobile network information.
  • Location Data: GPS coordinates, location-based services data (when enabled by users).
  • Feedback and Reviews: Comments, ratings, and reviews you submit on our platform.
  • Social Media Information: User profiles, posts, and interactions shared via social media integration.
  • Product Usage Data: How you interact with our products, features used, and preferences.

We collect this data through various methods: user input forms, account registration, browsing activities, cookie technology (explained below), third-party integrations, and direct communication from users. Additionally, we may receive personal data from reputable third parties who assist us in maintaining and improving our services, subject to their privacy commitments.

Cookies and Similar Technologies

We employ cookies and similar tracking technologies to enhance your browsing experience and gather analytics on website performance. ‘Cookies’ are small text files stored on your device by our servers or third-party service providers. They serve various purposes:

  • Strictly Necessary: These ensure basic functions of the website, such as allowing you to log in.
  • Preference Cookies: Remember your preferences and settings for a personalized experience.
  • Analytics: Track user behavior to improve our services and content.

Users can manage their cookie preferences through our Cookie Manager, which allows them to control non-essential cookies. Please note that disabling certain categories may impact your user experience.

Data Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes it was collected for, or as required by law. Upon no longer needing this information, we will delete or anonymize it to prevent direct identification. Our retention periods are determined by legal obligations, tax requirements, financial record-keeping, and business needs.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption: Data is encrypted during transmission and at rest to ensure secure handling.
  • Secure Third-Party Processors: We engage trusted third parties to process data on our behalf, ensuring they adhere to strict security standards.
  • Access Controls: Strict access controls are in place to restrict unauthorized personnel from accessing sensitive information.

Children’s Privacy

Our services are not intended for children under 18 years of age, and we do not knowingly collect personal data from this demographic. If you believe we have collected information from a child, please contact us at the address provided below, and we will take immediate steps to rectify the issue.

Your Rights (Subject to Local Privacy Laws)

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure/Right to be Forgotten: Demand the deletion of your data in certain circumstances.
  • Restriction: Limit our use and processing of your data.
  • Data Portability: Receive your personal data in a structured, commonly used format.
  • Object: Object to certain uses of your data, including profiling.
  • Non-Discrimination: Be free from discrimination when exercising your privacy rights.

To exercise these rights or for any data-related inquiries, please reach out to our Privacy Team using the contact details provided below. We will respond within a reasonable timeframe in accordance with applicable laws.

Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Any significant changes will be posted on our website, and we encourage you to review it regularly for the latest information.

Contact Us

For any privacy-related matters, including inquiries, data requests, or complaints, please contact us:

Email: [email protected]
Mail: [Provide Physical Address]

We are committed to addressing your concerns and resolving any issues related to your privacy and personal data.